Your PBX Tailored for Your Business
Unified Communications systems offer a broad set of communication options over a variety of mediums including voice, messaging, web, fax, and more.
Unified Communications, often abbreviated as UC, is the combination of different types of communication mediums including telephone service (VoIP), chat, video and web conferencing, messaging, email, fax, and other types of communications. When using unified communications, various business communication channels are used together to form a complete communications solution. This doesn’t always mean that unified communications is a single product offered by a specific service provider. A business could use a landline telephony service from one provider, mobile phones from another and a publicly available or custom instant messaging service.
Benefits of a Unified Communications System
- Consistent user interface across multiple devices and communication mediums
- Presence status – know when a co-worker or team member is available
- Cost savings over traditional telephone system and methods of communication
- Emergency communications
- Real-time and non-real-time communication
- The convenience of using multiple communications channels. You can now get in touch with co-workers, clients and partners through various methods, such as text chat, phone call, video call, etc. This makes communication a lot more convenient, as you would be able to reach another person by using the method that would be the most suited for the task.
- The ability to reach others everywhere. A user doesn’t have to be at their desk in order to be reachable. Unified communications solutions let you know where someone is and provides you with a means of getting in touch with them.
- Quicker answers and reduced confusion can make your business move more briskly. You will now have the ability to know if the people you need to get in touch with are available and have the means to get in touch with them right away. This eliminates the need to play phone tag by leaving voice mails to someone who is away from their desk, or sending an email to a colleague who is out of the office and having to wait a whole day for a reply, as you would have another way of getting in touch with them.